Home ? Return and Replacement for Headphones and Earphones

Service in Canada

325 Bouchard Boulevard
Dorval, Quebec H9S 1A9
800-363-8855 / 514-780-2070
SFM's service policy

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Headphones and earphones:

All other Shure products:

Before Returning your Earphones...

If you are losing sound in one or both of your earphones, the issue may be that the earphones need to be cleaned rather than repaired.

Try cleaning them using the provided cleaning tool as described in How To Use the Earphone Cleaning Tool.

If you are uncertain which Shure earphone model you own, please consult the Earphone Model Identification photo guide.

Return and Replacement for Headphones and Earphones

Before filling out the returns and replacement form, try these troubleshooting tips

Time Saver Tip

You may contact your Shure authorized retailer where the product was purchased to return the product under warranty. Be sure to have your original sales receipt on hand.

If you're having trouble submitting the form please email us at?personalaudio@sfm.ca with the same information requested on the contact form.